SMS and Email Privacy Policy
Last updated: July 3, 2026
Cortez Creamery respects your privacy. This SMS and Email Privacy Policy explains how we collect, use, and protect the contact information you provide to us, including your phone number and email address.
Information We Collect
When you contact Cortez Creamery, sign up for a herd share, place an order, complete a website form, subscribe to updates, or communicate with us directly, we may collect:
• Your name
• Phone number
• Email address
• Delivery address
• Order details
• Customer service messages
• Communication preferences
How We Use Your Information
We use your contact information to communicate with you about Cortez Creamery products, services, orders, deliveries, herd share information, customer service needs, and farm updates.
SMS text messages may include:
• Delivery updates
• Route changes
• Cooler reminders
• Bottle return reminders
• Order updates
• Payment reminders
• Herd share updates
• Customer service replies
• Occasional product or farm updates
Email messages may include:
• Order confirmations
• Delivery information
• Customer service replies
• Herd share information
• Product availability
• Farm updates
• Policy updates
• Occasional marketing or promotional messages
SMS Consent
By providing your phone number and opting in to receive text messages from Cortez Creamery, you agree to receive SMS messages from us at the phone number provided.
Customers may opt in by checking the SMS opt-in box on our website forms, completing a customer sign-up or herd share form that includes SMS consent language, or by texting START to our business phone number.
Message frequency varies. Message and data rates may apply.
You may reply STOP at any time to unsubscribe from SMS messages. You may reply HELP for help.
Email Consent
By providing your email address, subscribing through our website, placing an order, or becoming a customer of Cortez Creamery, you agree to receive email communications from us related to your orders, deliveries, herd share, customer service needs, and occasional updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email, when available, or by contacting us directly.
Please note that even if you unsubscribe from marketing emails, we may still send necessary service-related emails about active orders, deliveries, herd share agreements, payments, or customer service matters.
Sharing of Information
Cortez Creamery does not sell customer contact information.
No mobile opt-in will be shared with third parties for marketing purposes.
We do not sell, rent, or share SMS opt-in data, phone numbers, email addresses, or consent information with third parties for marketing purposes.
We may use trusted service providers to help operate our website, process orders, send messages, manage customer communications, or provide business services. These providers are only allowed to use customer information as needed to provide services for Cortez Creamery.
Data Protection
We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure. However, no website, email system, or electronic communication method can be guaranteed to be completely secure.
Your Choices
You may contact us at any time to:
• Update your contact information
• Change your communication preferences
• Opt out of SMS messages
• Unsubscribe from marketing emails
• Ask questions about how your information is used
To stop receiving SMS messages, reply STOP.
To get SMS help, reply HELP.
To unsubscribe from email updates, use the unsubscribe option when available or contact Cortez Creamery directly.
Contact Us
If you have questions about this SMS and Email Privacy Policy or would like to update your communication preferences, please contact us through our website.
Cortez Creamery
www.cortezcreamery.com